RETURNS AND EXCHANGES
A: Thank you for shopping at Enther. We take great pride in our customer service and it is important to us that you are completely satisfied with your purchase. If for any reason you are not pleased with your purchase, you will have 14 days to make returns or exchanges. Defective items may also be returned or exchanged within this period when accompanied by an original receipt. Some exceptions may apply.
A: Purchases made through https://www.enther.com are covered by a 14-day return policy. Unused or defective items can be returned or exchanged within 14 days of receiving your order. A return merchandise authorization (RMA) number must be requested prior to returning your merchandise. This can be attained by contacting our customer service team at firstname.lastname@example.org .
A: Please visit https://www.enther.com/return-policy#return-instructions. Fill out the RMA form and follow the remaining “Return Instructions.” If at anytime you need assistance, please contact our customer care team at email@example.com .
A: Most Enther products have 1-year manufacturer warranty available.
A: All orders from the enther.com are shipped from our distribution center in New York.
A: All in-stock items that are order before 3:00 p.m. EST will ship within 1 business day. Orders placed after 3:00 p.m. EST will be processed the following business day.
A: Free shipping is available for domestic orders except expedited service. Orders shipped via US Postal Service can take 5-10 business days. Tracking will be provided once your order has shipped. Other shipping methods include: UPS Ground for $9.95: 3-5 Business Days UPS 2nd Day Air for $14.95: 2 Business Days UPS Next Day Air for $19.95: Next Business Day
A: USPS Priority International shipping costs $29.99 and takes between 7-15 business days in-transit. Tracking information is available only while the package is in-transit within the US. No tracking information will be available once the package leaves the US.
ENTHER CONTACT INFORMATION
A: We are always happy to receive feedback from our customers. You can reach us by email at firstname.lastname@example.org. Our business hours are Monday through Friday from 10:00 a.m. to 7:00 p.m. EST. When leaving a message for our team, please provide your name, contact information and a brief description of your needs. Please allow 1-2 business days for our customer care team to contact you.
A: Our customers are our number one priority. Please allow 1-2 business days for our customer care team to contact you. Our offices are closed on weekends and federally observed holidays, which can sometimes delay response times.